Forum Discussion

SPC5160's avatar
SPC5160
Contributing User
11 months ago

MYOB Verification - ONLINE INVOICE PAYMENTS

We have finally received verification from MYOB and I have followed the steps to disable the online invoice payments setup.   The Allow Online Invoice Payments is no longer ticked BUT it is still h...
SPC5160's avatar
SPC5160
Contributing User
11 months ago

Hi,

Absolutely the same outcome!

Still showing as online payments are activated when email is sent to customer. 

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
11 months ago

Hi SPC5160,

 

Just a heads-up, it's expected that the system still shows the service as active because the online payments feature itself hasn't been fully cancelled, only disabled for new invoices.

 

Please note that if the service is fully cancelled, you may be prompted by the system at a later stage to go through the verification and setup process again if you decide to enable it. So keeping it active but disabled is often the simpler option.

 

Regards,

Sai 

  • SPC5160's avatar
    SPC5160
    Contributing User
    11 months ago

    Thanks Sai 

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