Forum Discussion

Itsmylife1976's avatar
Itsmylife1976
Experienced User
5 years ago

new item - cannot enter location ID

Hi,

 

I have another issue, not sure what i am doing wrong.

 

When i enter a new item in the items list i can enter everything except the location, although we have defined 2 locations. There is no selection coming up.

 

This leads to a problem when trying to order this item now, as the article is not accepted. On top of that, after acknowledign the error message, it then also deletes all the location information for the other articles i have on my order, which i then have to enter manually again.

 

I am operating on an account file AR2020.2.2 - BUILD 2020.2.23.9038

 

Is it me doing somehting wrong, or what is happening?

 

A quick reply would be awesome as i don't really want to waste my time finding alternative solutions

 

Thank you!

  • Komal_S's avatar
    Komal_S
    5 years ago

    Hi Itsmylife1976 

     

    In that case, you cannot select locations on the top of that window but from the bottom part as shown:

     

     

    However, if you cannot save the locations here as well, please send me the screenshots by clicking here as that would send me a message directly.

  • Komal_S's avatar
    Komal_S
    MYOB Staff
    5 years ago

    Hi Itsmylife1976 

     

    Can you please confirm if you tick "I inventory this item" while creating a new item for which you want to select locations? Also, when you say that the no selection is coming up, is the Locations tab greyed out or its highlighted but nothing shows in the drop down?

    • Itsmylife1976's avatar
      Itsmylife1976
      Experienced User
      5 years ago

      Hi Komal,

       

      Thank you for your message.

       

      yes, the i inventory this item box is ticked, also the related accounts are allocated.

       

      The locations tab is not greyed out, it is - like the other tabs purple - but i cannot make any selections, nothing comes up in the search field. It also says no record exists or match your criteria across the fiels location id, name & on hand...

       

      really frustrating...

       

      how can i send you a pm, so i can share a screenshot with you?

      • Komal_S's avatar
        Komal_S
        MYOB Staff
        5 years ago

        Hi Itsmylife1976 

         

        In that case, you cannot select locations on the top of that window but from the bottom part as shown:

         

         

        However, if you cannot save the locations here as well, please send me the screenshots by clicking here as that would send me a message directly.

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