I’m trying to find out if this has happened to anyone else. One of my customers must have paid an invoice online and got charged a merchant fee. I presume this fee went straight to MYOB because funds did not come to me. A couple of days later I received an invoice from MYOB for the fee. Sounds like double dipping to me.
Hi Ajm02,
I totally get why that would raise an eyebrow. It can definitely look a bit like double-dipping at first glance. What's actually happening is that your customer's online payment was processed through MYOB's online payment service, and the merchant fee is a separate charge that comes from the transaction. The fee goes to MYOB, which is why you'll see it invoiced separately even though the customer made the payment online.
If you'd like, you can actually choose to pass that transaction fee on to your customer as a surcharge. Here's a handy link that shows how to set that up: Fees and charges for online payments.
Regards,
Sai
