Overpayment on final invoice
Hi, I recieved a final payment of $500 on an $250 invoice and I can't apply the $500 to the invoice. When I try I'm met with an error stating "An unbalanced transaction may not be recorded" Ho...
Forum Discussion
Hi Red_Phoenix,
Thanks for your post and welcome to the Community Forum ! If you're getting the error message "An unbalanced transaction may not be recorded" This will occur when the Amount Applied column doesn't match the Amount Received. When doing an overpayment remember to enter the Amount Applied column as the full amount received.
More information on this is available on our Help Article Customer overpayments and double payments.
Do let us know if you have any further questions.
If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.
