Thank you for your reply.
Just a humble request if you can provide the full detailed video for importing receive payment & pay bills transactions. Fyi, I've followed the steps as provided in the video but the import transactions were not successful. For your information, I exported required items such as Customer cards & Supplier cards and closed invoices. The closed invoices imported were skipped. Could you please explain more on how to solve this issue? Looking forward to hearing from you asap.
Hi kauaititaake,
Thanks for the response.
Usually, if the import line has been skipped it shows the reason inside the import log. May I get a copy or a screenshot of your import log so we know much more about the issue?
Here is the help article Import error log that you could read through for additional information.
We are looking forward to your reply.
Cheers,
Genreve.
Thank you for your ardent help and support.
Please find attached copy of the import log error during the import of receive payment transactions. Looking forward to hearing further from you asap.
Hi kauaititaake,
Thank you for responding with the screenshot.
The error logs have specified the errors -2 and -3 which means that the account number on the import file is either too long or not numeric. I would suggest opening the import file in an Excel spreadsheet and checking each account number and retrying the import again.
Let me know if you require any further assistance with this. I'm happy to assist you.
Cheers,
Genreve
Hi.
Thank you for your responses. Fyi, I have done what you told but still not worked. Really need your ardent help and support. Looking forward to hearing further from you asap.
