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Kirsty3's avatar
Kirsty3
Contributing User
3 years ago

phantom amount showing on clients statement in the opening balance when it should be NIL

I am trying to issue an activity statement to an overseas client, but when I print the statement I get 2 seperate statements for the same period. The first one shows current invoices and payment - i...
LRBooks61's avatar
LRBooks61
Ultimate Cover User

The statement you have attached shows two invoices and one payment but a balance of the $7 odd k

 

you say there are two but only one attached

 

the invoice 111  - have a look at it and see that it is just for the 44k not the larger amount

 

is it something to do with exchange rate? 
Hope that offers some help

Lisa

Kirsty3's avatar
Kirsty3
Contributing User
3 years ago

Hi Lisa,

The USD Statement is correct so I didn't attach it.

The statement I attached was the AUD statement and you will see a balance brought forward of $7,935.48. There is no previous transactions on the account though, so this is the problem. I searched back and there are no previous transactions.

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