Phantom Purchases
I need help with a phantom purchase. I was converting purchase order deposits to bills and somehow a transaction involving 4 bills paid in one became a transaction involving 5 bills that were transf...
Forum Discussion
Hi mitchf2,
Thanks for explaining. Sounds like that deposit popped up out of the blue. Just so you know, the software can’t actually add a deposit to transactions, so the quickest way to check where the payment came from is to jump into the purchase order and bill’s transaction windows. Have a look at the Activity section, that’ll show whether the deposit came from the purchase order you converted, or maybe it’s linked to a different invoice altogether.
If you’re still scratching your head or want to chat about ways to sort it out, you can pop in a support ticket from your MyAccount window, or have a yarn with our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
I've sent a support request, thanks Genreve. I hope they can help.
The payment to supplier just says "Transfer from deposits" which I understand, but the problem is that there's no payment in the "Deposits with vendors" account to offset that amount, which is why there's a credit balance at the end.
It gets curiouser and curiouser! If I generate a remittance advice from the "Payment to supplier" window, the phantom bill disappears and the correct figures are there. It seems that MYOB knows, deep inside its soul, that it has done the wrong thing! :-D
