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SWI-Accounts's avatar
SWI-Accounts
Experienced User
2 years ago

Quantity in sales report not match with quantity in invoice

Hi Team,   I have an issue with my sales report. Let say we have sold 5 cartons of item "A" and then when i run the sales report (Analyse sales - item), the quantity shown in the report is only 2 ...
Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi SWI-Accounts,

Thank you so much for your detailed post and my apologies for the late response. To troubleshoot the issue, could you please follow these steps:
 

  1. Clear your AccountRight cache: clear your AccountRight cache,
  2. After clearing the cache, run the report again.
  3. If the issue persists, please retrieve the diagnostic log of the AccountRight file.
  4. Attach the diagnostic log to this thread for further investigation. diagnostic log of the AccountRight file 

This will help us identify and address the problem you're experiencing.

 

Looking forward to hearing from you soon!
Regards,
Earl

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