Forum Discussion

karlysmith's avatar
karlysmith
Contributing Cover User
4 months ago

Random Client PO on Payments Line on Activity Statements

Our monthly Activity Statements that are emailed to our customers are showing random Client POs on the Payments line (see attached example). This field should be empty, as this is very confusing to o...
Earl_HD's avatar
Earl_HD
MYOB Moderator
4 months ago

Hi karlysmith ,

Since the reference number field is automatically generated for statements, it's not possible to manually change it. This is designed to ensure consistency and accuracy in your records. If you have any further questions or need additional assistance, please don't hesitate to reach out. Our support team is here to help with any concerns you might have.

Regards,
Earl

  • karlysmith's avatar
    karlysmith
    Contributing Cover User
    4 months ago

    Hi Earl

     

    How are the reference numbers generated, because they make no sense to us or our customers!

    We need a solution to this, as we are getting MANY enquiries from our customers about whether the line refers to a credit note, what is the reference etc.

     

    Kind Regards,

    Karly

     

  • karlysmith's avatar
    karlysmith
    Contributing Cover User
    4 months ago

    Further to my previous reply Earl, I'm not talking about the Reference No., I'm talking about the Client PO field (see attachment). Payments should not show a Client PO on the statement.

    Please advise.

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