I'm sorry, but this is not making sense to me.
When you receive a customer payment, there is no field to enter a PO, so where are the numbers coming from? Can you please look again at the statement example I have attached.
Hi karlysmith
This does not normally happen. I have checked statements for dozens of clients and none show anything in this 'field' for a Payment Received.
This suggests something might be amiss at your end. I would start by looking at the customised invoice to see exactly which 'field' is being used for this column. This is not the standard column header so it is likely a non-standard field as well.
Regards
Gavin
Thanks for you reply Gavin, I feel like I may be getting somewhere!
The 'field' under the Client PO heading is [CustPONo]. Is this what it should be?
Hi karlysmith
There is nothing it 'should be'. The statement was customised by someone at your end to show this column. You need to discuss with them. Look at the default statement or other statements to see which columns they use. Most use [StatementRef]. Modify to suit your requirements.
Regards
Gavin
Good morning
We have tried, but we can't get the columns/fields right. Can someone from MYOB please access our file and help us out?
