Forum Discussion

Nang's avatar
Nang
Contributing Cover User
2 years ago
Solved

Data file repair for detailed aged receivable report showing balance for fully paid invoices

Hello,   We have that problem and Komal_S and MYOB DFR team helped to fixed one of our company file. Thanks very much.  We also have another online company data file under the same licence and it ...
  • Komal_S's avatar
    Komal_S
    2 years ago

    Hi Nang 


    Thanks for attaching these. I will escalate it and send you a confirmation by private message once done. 

    File repair arranged ^KS

Komal_S's avatar
Komal_S
MYOB Moderator

Hi Nang 

Please send me your product serial number, screenshots of the aged receivables report future dated, names of the impacted customer cards by Private Message, and I'll investigate it. 

Nang's avatar
Nang
Contributing Cover User
2 years ago

Hi Komal,

Serial No is (*Removed by moderator ~YS). Effected company file is Sustainability East Asia LLC and we are using AccountRight 2022.5.0.

Both receivable and payable have the problem . 

Receivable : all clients in the list with small balances have the problem. I also sample one client and attached receivable report in future date, invoice screen shot and receive payments screen shot showing Nil balance .

Payable: have problem with that specific supplier in Payable report. Only 9 invoices with big amounts should be outstanding. I also did bill screen shot and pay bills screen shot for an invoice.  Will do another reply as only 5 files can attached 

Thanks in advance

Rgds

Nang