Forum Discussion
Hi, Trevor2
Thanks for updating us.
We know how frustrating it can be to not receive an email regarding an update about your issue. To assist you with this, were you able to delete the transaction using a different device? Also, use a different internet connection.
Let us know how it goes on your end.
Best regards,
Doreen
Hi Doreen,
Yes, we have tried on 3 different devices and also tried accessing & deleting thru the Web Browser.
One device was unsuccessful using different internet access. Look forward to your follow up.
Trevor
Barmera Golf Club
- Doreen_P3 months agoMYOB Moderator
Hi, Trevor2
Please let us know if you're having the same error when deleting the transaction in the browser. Kindly send us a screenshot of the error received in the web browser. Make sure to remove any sensitive information before posting in the Forum.
Best regards,
Doreen
- Trevor23 months agoContributing User
Hi Doreen,
Late last week I spent about 6hrs going back & reconciling the accounts, cross ticking entries until I was able to balance the affected ledger accounts. For info the same error was coming up in the web browser. Its a pity MYOB could not quickly produce a fix to delete the affected transactions. Anyhow have balance the accounts.
Thanks for trying to resolve.
- Doreen_P3 months agoMYOB Moderator
Hi, Trevor2
Thank you for updating us about this.
We know how frustrating this can be spending 6 hours trying to resolve your concern. However, thank you for letting us know that your accounts are now balanced. Please feel free to create a post again if you encounter any issues.
Best regards,
Doreen