Forum Discussion

Eli_Fer's avatar
Eli_Fer
Experienced Cover User
4 months ago
Solved

MYOB Business Verification for Invoicing - IDs?

Hi   I have several questions/comments regarding Business Verification.   It says you are going to ask for my ID to be uploaded - not going to happen. For the very reason you say you are implem...
  • HmmmReally's avatar
    HmmmReally
    4 months ago

    Under the heading "There's an app for that". I've been testing PDF24 Creator.  It installs a print to PDF driver. In MYOB print the invoice to PDF24 and an interface opens with the option to email the PDF. Your default mail client opens and the rest you know.  It's actually quicker than relying on MYOB to send the email.  Done.

AmandaMYOB's avatar
AmandaMYOB
MYOB Moderator
4 months ago

Hey Eli_Fer​ 

We require identity documents for customer due diligence and to comply with Anti-money Laundering and Counter Terrorism Financing legislation. Your information is handled in accordance with our Privacy Policy which you can read in detail over here. Section 8 will outline in detail how MYOB uses and discloses your personal information. 

 

The business verification process is part of the secure invoicing upgrade. If you do not wish to use online payments, you can update your preferences once the business verification process has been completed. Step by step instructions can be found on this page. 

If the business verification process is not completed, the ability to share invoices directly from your file will be restricted, this includes the email via Outlook function when using the AccountRight desktop. 

 

If you are unsure on which business/industry to select or have any further questions about the verification process, you'll need to raise a case from your My Accountdashboard and the team will be able to reach out and assist accordingly. 

Eli_Fer's avatar
Eli_Fer
Experienced Cover User
4 months ago

That is a very AI scripted response, which ignores everything I said in the first place.

 

Telling me I can opt out after giving you all the information I am not giving you is pointless - don't you think?  You are not getting my personal information - it is not relevant.

 

My customers don't need your due diligence - because we don't use you for payments.  My customers/suppliers have already gone through due diligence, before providing us with accounts and vice versa.  Who is MYOB to involve themselves in that process?

 

I am not using you to collect money, so Anti-money Laundering legislation is irrelevant.

 

What a joke - " If you do not wish to use online payments, you can update your preferences once the business verification process has been completed."

 

You are asking me to leave MYOB as my accounts package - okay - I'll start looking elsewhere.

 

 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.