Reconciling shopify sales to shopify advances
Hi Everybody
My client has received an advance on sales from Shopify. Theres a funding cost attributable to this advance. I can set up the liability when the advance hits the bank. I can also a...
Forum Discussion
Hi Zappy,
Thanks for laying that all out so clearly. I can see why that's doing your head in a bit. From what you've described, it sounds like the mismatch is coming from the way the gross sales are being reported on the Shopify side rather than anything going wrong with your entries in MYOB. Your journals for the advance and repayments actually look spot on. Since the gross sales figure you need isn't lining up and isn't visible in Shopify, the best next step would be to reach out to Shopify support directly. They'll be able to dig into how the sales are being processed and reported in their system, and why it's not matching.
Regards,
Sai
It's impossible to reach out to shopify
They don't have any tech support
You pay them money and nothing happens.
I agree it has to be in the gross sales but that report doesnt exist.
Zappy
