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Blair_38's avatar
Blair_38
Experienced User
2 years ago
Solved

Recorded Purchase Error

Hi,   We are needing to delete a payment off a purchase invoice, however, we are gettig this error message.   Why does it not let us delete this payment?   Is there a way around this to unalloc...
  • Leneth_A's avatar
    Leneth_A
    2 years ago

    Hi KAAccounts

     

    Thanks for your post and Welcome here in the Community Forum. I hope you find it a wealth of knowledge. I successfully run a script for your company file. You should be able to access your employee cards now.

     


    Feel free to come back to the Community Forum if you have any more questions, we are more than happy to assist.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Cheers,
    Leneth

gavin12345's avatar
gavin12345
Ultimate User
2 years ago

Hi Blair_38 

 

This will be because the payment was applied to an Order (not an Invoice). MYOB does not allow you to delete a payment against the Order as the order is no longer accessible once converted to an invoice. You may be able to reverse. Check Support section for correcting payments against Orders.

 

Regards

Gavin

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Purchase Error","id":"message:857710","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:317300"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"conversation":{"__ref":"Conversation:conversation:857710"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:857710"},"body@stripHtml({\"truncateLength\":200})":" Hi,   We are needing to delete a payment off a purchase invoice, however, we are gettig this error message.   Why does it not let us delete this payment?   Is there a way around this to unalloc...","body@stringLength":"273","rawBody":"

Hi,

 

We are needing to delete a payment off a purchase invoice, however, we are gettig this error message.

 

Why does it not let us delete this payment?

 

Is there a way around this to unallocate the payment? 

","kudosSumWeight":0,"postTime":"2024-02-13T16:45:49.820+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"AttachmentEdge","cursor":"MjUuM3wyLjF8b3w1fF9OVl98MQ","node":{"__ref":"Attachment:{\"id\":\"attachment:message857710AttachmentNumber1\",\"url\":\"https://community.myob.com/t5/s/myob/attachments/myob/Sales_and_Purchases/95418/1/Screenshot%202024-02-13%20154428.png\"}"}}]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:857710_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":252},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"body":"

Hi,

 

We are needing to delete a payment off a purchase invoice, however, we are gettig this error message.

 

Why does it not let us delete this payment?

 

Is there a way around this to unallocate the payment? 

","customFields":[]},"Conversation:conversation:857710":{"__typename":"Conversation","id":"conversation:857710","solved":true,"topic":{"__ref":"ForumTopicMessage:message:857710"},"lastPostingActivityTime":"2024-02-13T19:22:46.258+11:00","lastPostTime":"2024-02-13T19:22:46.258+11:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:857710":{"__typename":"ModerationData","id":"moderation_data:857710","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Attachment:{\"id\":\"attachment:message857710AttachmentNumber1\",\"url\":\"https://community.myob.com/t5/s/myob/attachments/myob/Sales_and_Purchases/95418/1/Screenshot%202024-02-13%20154428.png\"}":{"__typename":"Attachment","id":"attachment:message857710AttachmentNumber1","filename":"Screenshot 2024-02-13 154428.png","filesize":13663,"contentType":"image/png","url":"https://community.myob.com/t5/s/myob/attachments/myob/Sales_and_Purchases/95418/1/Screenshot%202024-02-13%20154428.png"},"Revision:revision:857710_1":{"__typename":"Revision","id":"revision:857710_1","lastEditTime":"2024-02-13T16:45:49.820+11:00"},"AcceptedSolutionMessage:message:857736":{"__typename":"AcceptedSolutionMessage","id":"message:857736","conversation":{"__ref":"Conversation:conversation:857710"},"author":{"__ref":"User:user:65526"},"revisionNum":1,"uid":857736,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"subject":"Re: Recorded Purchase Error","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:857736"},"parent":{"__ref":"ForumTopicMessage:message:857710"},"body":"

Hi Blair_38 

 

This will be because the payment was applied to an Order (not an Invoice). MYOB does not allow you to delete a payment against the Order as the order is no longer accessible once converted to an invoice. You may be able to reverse. Check Support section for correcting payments against Orders.

 

Regards

Gavin

","body@stringLength":"570","rawBody":"

Hi  

 

This will be because the payment was applied to an Order (not an Invoice). MYOB does not allow you to delete a payment against the Order as the order is no longer accessible once converted to an invoice. You may be able to reverse. Check Support section for correcting payments against Orders.

 

Regards

Gavin

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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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