Forum Discussion

Ianinfinance's avatar
Ianinfinance
Experienced Cover User
8 months ago
Solved

Recording a refund for overpayment via payment gateway

Hello I am seeking guidance on how to correctly record a refund in MYOB for a customer who overpaid through our payment gateway The refund has already been processed through payment gateway but sin...
Sales
  • Doreen_P's avatar
    Doreen_P
    8 months ago

    Hey Ianinfinance,

     

    You can create an account first for the payment gateway and use it when recording the refund. You'll find the steps you need in the links below. These detailed guides cover everything you need to properly record the refund, even when the payment gateway isn’t set up as an option.

     

     

    Cheers,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
8 months ago

Hey Ianinfinance,

 

You can create an account first for the payment gateway and use it when recording the refund. You'll find the steps you need in the links below. These detailed guides cover everything you need to properly record the refund, even when the payment gateway isn’t set up as an option.

 

 

Cheers,

Doreen

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.