Forum Discussion

SB2084's avatar
SB2084
Experienced Cover User
3 years ago

Redundant pay now button appearing on email when sending invoices

Hi We deactivated online payments some time ago. Since the latest update a few days ago, emailed invoices now include a 'pay now' button which goes nowhere. Confused clients calling us and I cannot s...
  • Steven_M's avatar
    Steven_M
    2 years ago

    Hi SB2084 

     

    Sorry to hear that it hasn't fully worked for you.

    We have tried an alternative process at our end to remove that functionality. Would you mind trying the email process again now - you should hopefully just have the View invoice button going forward.

    Let us know how you get on.

SB2084's avatar
SB2084
Experienced Cover User

Hi again Steven,

This issue has not been resolved, the button is still showing in the emails we send.

Would appreciate if you could please follow up for us?
Thanks

Sarah

Steven_M's avatar
Steven_M
Former Staff
2 years ago

Hi SB2084 

 

Sorry to hear that it hasn't fully worked for you.

We have tried an alternative process at our end to remove that functionality. Would you mind trying the email process again now - you should hopefully just have the View invoice button going forward.

Let us know how you get on.

  • SB2084's avatar
    SB2084
    Experienced Cover User
    2 years ago

    Hi Steven

    Yes that has now been resolved, many thanks!
    Regards
    Sarah

     

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