Forum Discussion

Aust's avatar
Aust
Contributing User
2 years ago

Resetting Customer Average Days to Pay

We have incorrect average days to pay in MYOB, can this be reset or fixed. Is this a known issue in MYOB AccountRight?
Sunni's avatar
Sunni
Member
1 year ago

Hi

We also have incorrect average days to pay showing on some of our customers. Do you have any way of correcting this yet?

 

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    1 year ago

    Hi Sunni,

     

    Thank you for the post about the average days to pay issue. We acknowledge your concern, and our product development team is aware of the issue and is actively working to resolve it. We appreciate your patience and understanding.

     

     

    Regards,

    Sai

    • AmandaEx's avatar
      AmandaEx
      Member
      1 year ago

      Hi Isaiah_C

      We have an number of customers with their average days sitting in the thousands. Is there any progress on this issue?

      • Princess_R's avatar
        Princess_R
        MYOB Moderator
        1 year ago

        Hi AmandaEx,

         

        Thanks for hanging in there while we sort out the issue with the average days to pay field showing incorrect values. Our developers are still working on it, and I've flagged your account as one of the affected users. In the meantime, you can raise a support ticket via My Account, for our team can process a data file repair to recalculate or reset the average days to pay field for the impacted customers.

         

        Cheers,

        Princess

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