Forum Discussion

bamma's avatar
bamma
Trusted Cover User
5 years ago

Returns & Debits

Hoping you can help. Our new parts program has a goods returned advice option where once credit notes are received it exports it for us to MYOB.  My problem is that it appears in MYOB as a debit no...
  • Steven_M's avatar
    Steven_M
    5 years ago

    Hi bamma 

     

    My previous response on this thread was aimed at the fact that you have indicated that the company has received a credit to come off the next bill. As such, there would be some sort of reduction in the amount paid to that supplier (at some point) thus you would be looking at applying that debit note to that bill to reduce the amount paid to that supplier.

    With that being said, I welcome other members of the MYOB Community that do have experience in this space to share their experiences.

bamma's avatar
bamma
Trusted Cover User

Cannot apply to a purchase, as it was previous month invoice purchase and was paid in full at that time, later on when we went to use the part we found they had supplied us with wrong part so returned for credit 3wks later.

 

Not a refund so cannot use that option.

 

So not much help for me there.

Steven_M's avatar
Steven_M
Former Staff
5 years ago

Hi bamma 

 

You did indicate that you have returned that part for credit three weeks later so what happened at that point with that credit? Did your supplier give your money back or did they supply you with the correct part or just indicate that they would take off the amount off your next purchase?

  • bamma's avatar
    bamma
    Trusted Cover User
    5 years ago

    the company received a credit to come off our next bill.

    Like I said I cannot apply to it an open invoice as purchased 3wks ago and that bill was paid in full & now closed.

    not a refund into our bank account.

    • Steven_M's avatar
      Steven_M
      Former Staff
      5 years ago

      Hi bamma 

       

      If the credit is going to be applied to a future invoice, then you would retain that debit note on file until that purchase has been generated. When that does occur you can select apply to that debit note to that purchase using the Apply to Purchase option.

       

      Should it be a case of you have made payment on that future purchase already using the pay bills window, you want to reflect what has occurred in real life. For example, if you have paid the amount less the debit, delete the pay bills transaction if already processed, redo that transaction for the amount you have paid and apply the debit note to that outstanding amount to close the bill.

      • bamma's avatar
        bamma
        Trusted Cover User
        5 years ago

        Well no it won't be applied to a future Invoice, like I said it was an old invoice we paid in full, returned part got credit weeks later. 

        Can't apply it to a future Invoice that it has no relation too.

        So no helpful advice

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