Reversal of Received Items
Hi I would like to know more about how "reversal of received items" journal is generated. We don't believe this function is working properly. When fewer items were received than originally orde...
Forum Discussion
Hi LilyUltimate,
Thanks for getting in touch and for explaining what you’re seeing with the reversal of received items and the auto‑created purchase orders. What you’ve described, especially the negative quantities and mismatched items on the new PO, doesn’t sound like expected behaviour, and the way that journal is generated depends a lot on the exact setup and the specific transactions in your file. Because of that, we’ll need to take a closer look at your company file and some example transactions to work out what’s going on and make sure your inventory movements are correct. Reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account.
Regards,
Sai
