Sales and purchases not recording
Hi all.. having a little trouble over last few days.. Sales and purchases delete entry when i press record. Invoice number stay the same as if i have done no entry.. but when adding new item via purc...
Forum Discussion
Hi SimplyErotix and Genreve_S ,
We are having the same issue, did you have any luck in finding a solution? We have tried clearing the cache.
Best wishes,
L&T
Hi Larsen.. If you back up and copy back up file .. close your myob and reopen and on first screen restore a backup file . Enter in there and I will work for a couple of entries.. unfortunately I have done this multiple. It works for a little and then I do again. Not a great fix but will cover for a little.
I have also found that I have to backup and restore continuously and then the problem starts again. Mike_James I have uninstalled and installed and the problem starts again then too.
Hi Migrationexpert , can you confirm that you have followed the exact procedure mentioned above, copied here:
- Take a backup of the offline file
- Open the affected company file.
- Go to File > Back Up.
- Save the backup locally
Close AccountRight when backup is done.
- Clear the AccountRight cache (on the PC)
- Make sure AccountRight is fully closed (no company files open and not running in the background).
- On the keyboard press Windows + R.
- Paste this path and press Enter:
- %localappdata%\MYOB\AccountRight\Current\Cache
- In the folder that opens, press Ctrl + A to select everything, then Delete.
- (This only deletes temporary cache files, not the company data.)
- Uninstall and reinstall AccountRight
- Uninstall the current AccountRight application.
- Download and install the latest version (25.11) of both PC Edition and Server Edition of AccountRight. You may download it on this link: https://www.myob.com/au/support/downloads?page=1
- Once both versions are installed, open the PC edition and restore the backup you have created.
- Try entering a transaction to check if it will record.
