Sales and purchases not recording
Hi all.. having a little trouble over last few days.. Sales and purchases delete entry when i press record. Invoice number stay the same as if i have done no entry.. but when adding new item via purc...
Forum Discussion
Hey everyone,
Since the issue keeps popping up across different actions like journals not recording, it’s worth having your IT person double‑check the security policy, antivirus and firewall in case something on the machine is blocking AccountRight from writing to the file. Once they’ve looked over those settings, test recording a few transactions again to see if the file behaves properly.
Cheers,
Doreen
Hi Doreen_P ,
Considering the latest comments on these threads, the issue seems to be confined to offline users of AccountRight. From your experience, how long does it usually take MYOB to resolve an issue affecting offline users?
With thanks,
L&T.
Hi LarsenThompson,
At this stage, we don't have a specific timeframe for when this will be fully resolved, as it really depends on what our team uncovers while investigating. For now, the best way to keep things moving is to follow the workaround that's been shared in this thread, as that should help you get around the issue in the meantime.
Regards,
Sai
What work around??? There is no work around!!! I have no data entry, so no work, I'm falling behind and with BAS just around the corner. Please tell me what the work around is??
Hi Sai,
Thank you for your message, we've tried the 'workaround' solution shared in the thread, though it has not worked for us, and we suspect that it is the same for other customers who appear to be in a similar position to us.
Can you, or any of your colleagues at the backend, in the MYOB engine room offer any more constructive advice?
We'd be grateful to find a solution to our problem.
Regards,
L & T.
This workaround enable me to do one transaction. I am so behind with my work it's a real worry now. Nothing MYOB support suggested has solved the issue either. This issue needs attention and quickly.
