Sales and purchases not recording
Hi all.. having a little trouble over last few days.. Sales and purchases delete entry when i press record. Invoice number stay the same as if i have done no entry.. but when adding new item via purc...
Forum Discussion
Hello,
I have had a win with advice from MYOB support. See following instructions. This has resolved issue for me (so far)!! I had tried some of these actions previously, but on this occasion followed the order exactly as written. I restored the backup to a new name.
Hope it's helpful for everyone else.
Try these suggestions that other customers have tried experiencing the same behavior:
A. Take a backup of the offline file
1. Open the affected company file.
2. Go to File > Back Up.
3. Save the backup locally
Close AccountRight when backup is done.
B. Clear the AccountRight cache (on the PC)
1. Make sure AccountRight is fully closed (no company files open and not running in the background).
2. On the keyboard press Windows + R.
3. Paste this path and press Enter:
4. %localappdata%\MYOB\AccountRight\Current\Cache
5. In the folder that opens, press Ctrl + A to select everything, then Delete.
6. (This only deletes temporary cache files, not the company data.)
C. Uninstall and reinstall AccountRight
1. Uninstall the current AccountRight application.
2. Download and install the latest version (25.11) of both PC Edition and Server Edition of AccountRight. You may download it on this link: https://www.myob.com/au/support/downloads?page=1
3. Once both versions are installed, open the PC edition and restore the backup you have created.
4. Try entering a transaction to check if it will record.
worked a few days. Stopped working when I entered multiple line invoices.
i have done all this with them (MYOB) still not working correctly WHAT A JOKE!! ans they say its solved far from it.
Just found this problem today. The above instructions worked. The same problem started after about 30 to 40 minutes of working with the file. MYOB definitely has a problem with the program causing the glitch in the software. Please fix it.
AndrewsA​ Thank you very much for your helpful advice and support! Fingers crossed this resolves the issue for longer than a few transactions.
Best wishes,
L&T
Thankyou all seems to be working now. :)
Thank you so much, all seems to be working now. Busy day catching up!!
This fix only lasts a short while and then starts again. I have backed up and restored, backed up and uninstalled and installed and still the issue persists. Is anyone else finding that this does not fix the issue permanently?
