Sales Invoice shows a Negative Balance but is not shown in Returns and Credits tab
I have a Sales Invoice with a Negative Balance showing in the Amount Due section, but the credit does not show in the Returns and Credits tab.
Whats is causing this issue and how can it be fixed?
We had a customer pay for an order in advance.
The payment was processed agains the order and the amount put to the Customer Desposits account.
When the order was turned to an invoice, there was a backorder.
The full deposit was put agains the order, causing a credit amount.
Now the Backorder has been processed, but the Credit amount from the first invoice is only reflected when opening the invoice. There is no credit amount in the Returns and Credits tab, preventing the 2nd invoice from being cleared.
Has anyone had this issue before and how can it be balanced and cleared?
There was no Window pop up message about the credit when we change the order to an invoice.
Ive sent the serial number details in a private message.