Sales orders
Hi , I am trying to delete some old Sales Quotes , going back to 2018. At first i thought it was the dates, but it allows me to delete some, but not others. An error message comes up as " You are...
Forum Discussion
Hi Gasso,
Thanks for your post and welcome here to the Community Forum. Thank you for sharing your concern with us. We are sorry to hear that you are facing issues deleting some old sales quotes due to the error message. We appreciate your understanding on this matter.
Regarding your inquiry, one of the reasons why you are receiving this error is when a transaction is locked and cannot be ticked:
1) Preference for "Transactions CAN'T be changed. They must be reversed" is ticked under Setup>>Preferences>>Security.
2) The transactions are in a locked period (this can be changed under Setup>>Preferences>>Security).
Feel free to come back to the Community Forum if you have any more questions, we are more than happy to assist.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Cheers,
Leneth
thank you Leneth, It cannot be those 2 reasons, as Some old dated orders 2019 2020, did delete and others dont. I did however before i emailed you last week, tick and untick preferences. but that did not make a difference.
I also had another question please. When we run reports, and we save reports under the My Custom reports tab. Am i saving these reports just for me to see, as my self asa user, OR can they be seen , used, and changed by other users , under their user log in ? thanks again. If you could please help with these, and also my other issues , i have posted seperatly.
Hi Gasso,
Thanks for getting back to us and for trying the steps on your end.
Can you please clear your AccountRight cache? Once cleared, can you please try again?
In response to your query about the Custom Reports tab, customized reports are saved within your company file, making them accessible to anyone with access to that specific file. Furthermore, I've noticed your other posts and one of our moderators has already addressed it. If you have any other specific issues, we suggest starting a new post, and one of our moderators will assist you.
Please do not hesitate to post again if you need help in the future.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Cheers,
LenethHi Gasso,
I hope everything is going well for you today. I just wanted to follow up on whether you still require assistance with your concern. Please tell us how you go and feel free to post again when you need more assistance.
Cheers,
Lenethhi Leneth, i did clear the Cache, as you advised us, however, i still cannot delete some old sales orders.
thanks
G
Hi Gasso
This is a known bug in MYOB - your original post refers to Quotes. Only work around is to have old quotes and orders removed by a 3rd party.
Regards
Gavin
