Forum Discussion

ElizabethToday's avatar
ElizabethToday
9 months ago

Generate Sales Order Acknowledgement

Hello.

We use MYOB Account Right.

We would like to generate a sales acknowledgment to our clients when they place an order with us, essentially advising them order has been received and pricing is correct per their order. 

Optionally, we would also like to advise an ETA for their order, but lets not be greedy.

 

Simply asked though, is generating the order acknowledgment from MYOB possible?

 

Thank you.

  • Doreen_P's avatar
    Doreen_P
    9 months ago

    Hi ElizabethToday,

     

    Thanks for your post.

     

    There is an invoice that you can provide to your customer when an order has been processed. If you are looking for a sales order acknowledgement, I am afraid that this option is not yet an available feature. With that, I encourage you to please take a moment to post on the AccountRight Ideas Exchange board for consideration.

     

    Feel free to post again anytime if you require further assistance. 
     
    If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    9 months ago

    Hi ElizabethToday,

     

    Thanks for your post.

     

    There is an invoice that you can provide to your customer when an order has been processed. If you are looking for a sales order acknowledgement, I am afraid that this option is not yet an available feature. With that, I encourage you to please take a moment to post on the AccountRight Ideas Exchange board for consideration.

     

    Feel free to post again anytime if you require further assistance. 
     
    If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

    • ElizabethToday's avatar
      ElizabethToday
      9 months ago

      Hi Doreen

      appreciate your response.  It answers the question in as much as option not avialble at this time.

      You did get me curious though about what you meant when you said

             "There is an invoice that you can provide to your customer when an order has been processed. " 

       

      I trust this is just the standard invoice issued at the end of the transaction cycle?

       

      Thanks in advance and enjoy your day.

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        9 months ago

        Hi ElizabethToday,

         

        Thanks for your response.

         

        I am glad that I was able to assist you. You are absolutely correct! The invoice that I am referring to is the standard one that you can provide to your customers.

         

        Feel free to post again if you encounter issues in the future.

         

        Best regards,

        Doreen

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