Hi everyone
Please can someone help with my query. It has come to light that my clients are recieving my invoices okay but the statements are not being received. I've looked at the set up and can't see anything awry. I rang MYOB yesterday but was hard to get it through to the person, that I was talking about clients monthly statement and not the bank statement. Finally he understood but couldn't solve any problems.
Thank you :) :)
Nicky
the only things i can think to suggest are
Check the default form in email statements is correct ( go to email statements advanced filter) form in drop down box
Check that the preferences for emails are correct
Setup - preferences-email defaults- statements , make sure that information is in there
Hope this is useful
Lisa
Hi Lisa
I have check all that and as far as I can see it all looks ok. I searched my emails to see when MYOB last sent my statements and they abruptly stopped in September 2021 so not sure if it co-incides with an update or not but I know I have not been into that area to change anythig. Also looking back as far as 2019 in the "type" column it sometimes said statement and sometimes said other. In the later months closer to Sept 21 it just change to other. I need to get this sorted as my new client (which is how this was discovered) is requesting statements and I would prefer it to be sent automatically rather than having to do it manually.
My statements won't email out either. Is there a resolution yet?? Invoices are fine.
Thanks
Nicky
