Forum Discussion

HDAdmin's avatar
HDAdmin
Experienced User
5 years ago

Scanned document

Hello, My scanned document works on and off. I can see image in the corner on the purchase window but when I click, it is blank today. Yesterday was fine. I realise you had issues for a while. When ...
  • HDAdmin's avatar
    HDAdmin
    5 years ago

    Hi  Malisa,

     

    Ours is MYOB Account Right Plus AU 2019 4.0 and I cleaned cache (1 item deleted).

     

    Our problem has been patchy.  I had the problem a few weeks ago and then the other day. Somehow since yesterday morning it has been working fine.

     

    I'll keep using and monitoring.  Thanks!

Melisa_D's avatar
Melisa_D
Former Staff
5 years ago

Hi HDAdmin, 

 

Thank you for your post. Can I please confirm which version of AccountRight you are running ? (this can be found by going to help > About MYOB AccountRight). Can I also confirm if this is happening to all documents or to documents within a certain date range ?

 

Additionally can you please clear your AccountRight cache. 

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