Selection of ship-to address - behaviour change?

Hi Mike_James,

 

Thanks for calling this one out. Totally get why this would've thrown a spanner in the works, especially with your client's 3PL setup.

 

Just a couple things worth a quick squiz while we look into it:

 

• Have a peek at the customised forms to make sure they're not pulling an old or blank field by accident, and
• Double-check the multiple addresses on the card itself. Sometimes a sneaky empty address slot can take priority.

If everything there looks all good, it might even be something getting filled in (or left out) by the third-party integration.

 

Regards,

Sai

Hi Isaiah_C​ , thank you for replying.

• Customised forms are not involved.
• We've checked the addresses on the ship-to card. Address 1 is complete and Address 2 is blank, as they always have been.
• When creating an invoice, on selecting "another card" in the ship-to dropdown, the card name appears but the address is empty. This can only be because address 2 is being selected, not address 1. This is a sudden change in behaviour.
•  The integration is outward only, ie invoice details are being read, transformed to XML, and sent  out via FTP. The integration does not write to the file. Testing of the app has worked 100% correctly until today, ie address details have always been read correctly. 

 

When creating an invoice, after selecting "another card" for the delivery address, the only way the address can be made to appear is by copying address 1 on the ship-to card to address 2. The behaviour is consistent, not random or affecting particular customer cards.

 

 

 

Isaiah_C​ , I'd appreciate a follow-up to this query. It could affect anyone selling to supermarkets and chains, although hi-volume or other users may have recurring invoices set up.

 

The PDF shows the two store addresses. If this card is selected as the ship-to address using the "another card" option, the address does not appear now. Until recently address 1 was selected.