Forum Discussion

Experienced Cover User

4 years ago

Solved

Supplier Purchase Amount Returned

Hi, We ordered a prepaid item from a supplier which we paid. The arrival date for the item kept changing, so we cancelled the order. We paid and reconciled the original invoice which was over a m...

Tracey_H
4 years ago
Hi powerette

Ok so now that the reversal is in the Returns & Debits tab, highlight it and click on Receive Refund:

The Settle Returns & Debits window opens, make sure the bank account is correct and change the date to the date the refund was deposited into your bank account. Click on Record:

If you use bank feeds, go to Bank Feeds window and you'll have that refund transaction to match with the bank feed transaction:

Please let me know how you go with this.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Tracey_H

Former Staff

4 years ago

Hi powerette

Is the original bill in Closed Bills or the reversal? The original bill should be in Closed Bills because you have not made any changes to that transaction, it's still a paid (closed) bill. The reversal should be in the Returns & Debits tab.

If the reversal is not in the Returns & Debits tab can you send me screenshots of the reversal transaction and Purchases Register>>filter by that supplier>>All Purchases tab. Make sure you remove any sensitive information from screenshots prior to posting on the forum.

powerette

Experienced Cover User

4 years ago

Hi Tracey,

Its in Closed Bills, but not in Returns & Debits. I think its the original. I'm not sure where any other transactions are. It says it is Closed as of 07/04/2021.

Thats all I can find. Sorry

Tracey_H
Former Staff
4 years ago
Hi powerette

Can I get you to send me a screenshot of the Purchases Register>>Closed Bills.

You need to find what happened to the reversal or make sure it was actually recorded. So to find it I'd check the following;

Transaction Journal>>Purchases tab

run the Journal Security Audit report (Reports>>Accounts>>Security & Audit) and filter by Purchases

Purchases Register>>All Purchases tab and filter by the Supplier

Please let me know how you are going with this.
- powerette
  Experienced Cover User
  4 years ago
  Hi Tracey,
  
  For the life of me I can't find what you are describing.
  
  Is there any way I can speak to you, possibly tomorrow morning, to talk me through it?
  - Tracey_H
    Former Staff
    4 years ago
    Hi powerette
    
    In the Find Transactions window the reversal will look like this:
    
    In the Journal Security Audit it will look like this (filter by Source Journal and Transaction Change):
    
    Also try running the Supplier ledger report filtered by that supplier:
    
    If you can't find the reversal anywhere, I would guess that it hasn't been recorded. If that's the case, open the original transaction, click on Edit, select Reverse Transaction, wait until the reversal transaction appears and click on Record.
    
    Let me know how you go.