TIME OUTS / CRASHES / BLANK REPORTS getting worse for single customer SALES REPORTS etc

Hi nduro,

Thank you for your post regarding the issue you've encountered. We understand how frustrating this can be, and we're here to help you resolve it.
 

To address the problem, we recommend the following steps:
 

Run the Report for a Shorter Period: Running a report for an extended period can sometimes lead to performance issues or errors. Please try running the report for a shorter period to see if this resolves the issue.

Clear the AccountRight Cache: Clearing the cache can help eliminate discrepancies and improve the overall performance of the software. To clear the AccountRight cache, please follow these steps:
 

• Close AccountRight.
• Navigate to the cache folder on your computer (usually found in the C:\Users\[Your Username]\AppData\Local\MYOB\AccountRight\Cache directory).
• Delete all files in this folder.
• Reopen AccountRight and try running the report again.

By following these steps, you should be able to resolve the issue you're experiencing. If the problem persists, why not try our virtual assistant, MOCA? It's designed to dive deeper into issues like this. Give it a go!

Feel free to engage with MOCA through myob.com/support for any queries or assistance you might need. Don't worry if MOCA can't provide the help you need—our live chat team is just around the corner to pick up from where MOCA left off.

Regards,
Earl