Forum Discussion

Alfie11's avatar
Alfie11
User
4 years ago
Solved

Timebilling activity slips

I have upgraded to the latest version.  Where has all my customer billing information gone, where are the timebilling activity notes? Does it even exist any more?
  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi Alfie11, CloudMindAcc 


    The time billing function is not yet available in the browser version which is the reason you cannot see all those details there. It is a candidate for future development and we will update you once it's enabled completely. In the meanwhile, all the functions missing from the browser can be accessed via desktop.


    Let us know if you have additional questions on this. 

Komal_S's avatar
Komal_S
MYOB Moderator

Hi Alfie11 

 

Welcome to the Community Forum!!

 

This is an odd situation as the details from datafile are not expected to disappear with the upgrade. Can you please confirm if your file is online and if a backup was taken before doing the upgrade? If yes, I would recommend restoring that locally as a test to check if the information is still there. 

 

If you access your online file using the web browser as well, is the information missing from both the desktop and browser versions?

CloudMindAcc's avatar
CloudMindAcc
Ultimate Partner
4 years ago

Alfie11 Komal_S  following if this is an issue with 2021.1 please advise?

 

  • Komal_S's avatar
    Komal_S
    MYOB Moderator
    4 years ago

    Hi Alfie11, CloudMindAcc 


    The time billing function is not yet available in the browser version which is the reason you cannot see all those details there. It is a candidate for future development and we will update you once it's enabled completely. In the meanwhile, all the functions missing from the browser can be accessed via desktop.


    Let us know if you have additional questions on this. 

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