Forum Discussion

Experienced Cover User

3 years ago

Two Transfer from deposits showing in card transaction file

I have made a payment against and order for an amount of $566.50. I have then later changed the order into an invoice and have noticed a credit for the same amount of $566.50. This amount was on...

Michelle32

Contributing User

3 years ago

Hi Noel, Did you work this one out as I have the same problem with one of my transactions? Please let me know. Thanks, Michelle

Noel4819
Experienced Cover User
3 years ago
HI Michelle,

I have had no luck. I have tried a reversal and re-entered the invoice, but the credit is still showing. Only one payment was made, but I have no idea why it has done what it has. If I cant sort it out, and i dont want a credit to be shown all the time when there is no credit, I will have to make up a new customer card and mark the old one inactive and start again. I was hoping someone had an answer. cheers Noel
- Michelle32
  Contributing User
  3 years ago
  Thats disappointing that you could not resolve. I have also added a post here and have not had any help to get it fixed either. Thanks for responding. Michelle
  - Tracey_H
    Former Staff
    3 years ago
    Hi Michelle32
    
    I've replied on your post, if you can send me the requested information I'll be happy to look into this for you.