Forum Discussion

Noel4819's avatar
Noel4819
Experienced Cover User
3 years ago

Two Transfer from deposits showing in card transaction file

I have made a payment against and order for an amount of $566.50.  I have then later changed the order into an invoice and have noticed a credit for the same amount of $566.50.   This amount was on...
Tracey_H's avatar
Tracey_H
Former Staff
3 years ago

Hi Noel4819 

 

Sorry to see that no one has replied to you yet. So that I can look into this for you can you send screenshots of the two transfer from deposit transactions. You can open them from within the Card transactions report by clicking on the transaction line or by opening the Sale and clicking on History.

 

Can you also send a screenshot of the Journal security audit report showing those two transactions.

  • Noel4819's avatar
    Noel4819
    Experienced Cover User
    3 years ago

    Hi Tracey.

    Thanks for your reply.

     

    I ahve some reports attached as requested.  I did a complet reversal to see if that would sort things out, but that did not work.

     

    Hope you can throw some light on it for me.  My only other option, that I could see, was to generate another customer file and make the other inactive.

     

    cheers

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