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RhondaMP's avatar
RhondaMP
Experienced Cover User
2 days ago

Unable to allocate debtor overpayment

I received an overpayment from a debtor but I cannot allocate it to the account to create a credit note.   I've allocated the bulk of the payment and have $69.05 that has been overpaid.   If I ch...
Doreen_P's avatar
Doreen_P
MYOB Moderator
2 days ago

Hi there RhondaMP,

 

I get that you're still having issues with allocating a debtor overpayment. With that, I'd suggest reaching out to our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount so that they can look more into the error message, "You must specify an allocation account."

 

Best regards,

Doreen

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