Forum Discussion

penpaper77's avatar
penpaper77
Contributing Cover User
2 years ago

Unable to delete a purchase

I entered a purchase, then 'paid' it as an electronic payment to a bank file.  Then I realised it was incorrect and I needed to delete it.  I do NOT have 'transactions can't be changed etc etc' ticke...
gavin12345's avatar
gavin12345
Ultimate User
2 years ago

Hi penpaper77 

 

You need to delete the complete electronic payment first. If you have reversed any transacton you must delete that reversal first.

 

Regards

Gavin

  • LRBooks61's avatar
    LRBooks61
    Ultimate Cover User
    2 years ago

    Hi

    try deleting it from the electronic clearing account NOT the bank account

     

    Lisa

  • penpaper77's avatar
    penpaper77
    Contributing Cover User
    2 years ago

    Hi,

     

    Thanks for your reply.  The only option showing in the edit menu is to reverse the payment in the electronic clearing account.    I definitely do not have the 'transactions can't be changed etc etc' box ticked in preferences so I'm at a loss.  If you have any other ideas it would be appreciated.   

    • LRBooks61's avatar
      LRBooks61
      Ultimate Cover User
      2 years ago

      Hi 

       

      did you try to delete the transaction from the electronic clearing account. 

      go to either the bank register or reconcile accounts screen and select electronic clearing account. Find the payment usually be EPXXXX and delete thatt

       

      Lisa