Forum Discussion

Andesa89's avatar
Andesa89
Experienced User
6 months ago

Unable to Edit sales or Recurring

Hi Team,   I have Admin level access and unable to save sales or update recurring.   Our director has the similar issue and there is no change in Roles or preferences. Surprisingly we are a...
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Andesa89's avatar
Andesa89
Experienced User

Hi Princess,

 

I am accessing the same file as we don't have multiple MYOB for the same company. Our director is also having the same issue

Princess_R's avatar
Princess_R
MYOB Moderator
6 months ago

Hi Andesa89,

 

Thanks for your reply! From the screenshot you've shared, it looks like the file you're trying to tweak is set to read-only. Please go back to your AccountRight opening window and make sure you're on the online file. Also, just to keep things secure, I've removed the screenshot from your original post since it had some sensitive details.

If you're still unable to edit the sales, you may need to visit help sites like myob.com/support or myaccount.myob.com to find MOCA, our virtual assistant. It's designed to dive deeper into issues like this. If MOCA can't help, you'll be automatically directed to our live chat team.

 

Cheers,

Princess

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