Forum Discussion

NNyl's avatar
NNyl
Experienced Cover User
3 years ago

URGENT PLEASE - THE ANALYSE SALES AND SALES REGISTER DO NOT BALANCE AGAIN

Hi Can someone please help to fix this, I have been on hold with Tech support for hours and no response, then getting cut off.   I posted this previously and some Moderators we able to run the scr...
  • NNyl's avatar
    NNyl
    3 years ago

    Hi

     

    No, it did not work. I'm not sure what script you are running, but it isn't working.

     

    Can you please escalate this.

     

    Thanks Donna

     

     

NNyl's avatar
NNyl
Experienced Cover User

Hi

 

Details are:

Company File Id 2

AccoutnRight Premier AU 2021.7.0

Build 2021.7.24.5184

Serial Number 61** **** ****

 

Thanks so much for helping out.

 

Cheers

Donna

 

 

Sensitive information has been removed by MYOB moderator ^MD 

Melisa_D's avatar
Melisa_D
Former Staff
3 years ago

Hi NNyl, 

 

Thank you for the details. I've had the script run over your file for you, do let me know how it goes. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • NNyl's avatar
    NNyl
    Experienced Cover User
    3 years ago

    HI

     

    It hasn't worked, the figures are still the same out of balance.

     

    Do we need to be logged out when you do this? 

     

    We have logged out since and logged back in to check but no changes.

     

    Thanks

    Donna

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      3 years ago

      Hi NNyl, 

       

      Sorry to hear that didn't work. Can you please confirm a time between 9am-5pm (AEDT) that you will not be in the file so I can re-run the script over your file. 

      • NNyl's avatar
        NNyl
        Experienced Cover User
        3 years ago

        Hi

         

        From 4 pm today AEDT would be great.

         

        Thanks 

         

         

         

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