Forum Discussion

Experienced Cover User

3 years ago

URGENT PLEASE - THE ANALYSE SALES AND SALES REGISTER DO NOT BALANCE AGAIN

Hi Can someone please help to fix this, I have been on hold with Tech support for hours and no response, then getting cut off. I posted this previously and some Moderators we able to run the scr...

NNyl
3 years ago
Hi

No, it did not work. I'm not sure what script you are running, but it isn't working.

Can you please escalate this.

Thanks Donna

NNyl

Experienced Cover User

From 4 pm today AEDT would be great.

Thanks

NNyl

Experienced Cover User

3 years ago

No, it did not work. I'm not sure what script you are running, but it isn't working.

Can you please escalate this.

Thanks Donna

NNyl
Experienced Cover User
3 years ago
Hello
This problem happened some time again, and an MYOB representative “ran a script” and it fixed it.

Again the Analyse Items and Sales Register are not matching. This is also affecting our stock on hand. It is the same item HF0232.

Analyze Sales Report for NOV 21 states 5465 units, Value $24315.67
Sales Item Summary Report for NOV 21 states 8921 units Value $36678.35

Can someone urgently try to fix this for us, and try to see why it keeps happening.
Both reports - difference is 2 invoices
This is very urgent now. Please help!

Thanks
Donna
Melisa_D
Former Staff
3 years ago
Hi NNyl,

Apologies for the delay in my response. So I can escalate this to our teams for a repair can you please send me a private message with the following information:

Your full name and email address

As this is happening to the same item, can you please confirm if you are making any specific changes to this item i.e. making changes to older invoices ?