Forum Discussion

HethBennett's avatar
HethBennett
Experienced User
3 years ago

Validation exception when saving a recurring transaction

Hello all, I see this isn't a new problem so I have had a look at the recommended solutions such as unticking the job reminder but I cannot change any of the amounts I have on my PO. I have 2 to save...
Yanike_S's avatar
Yanike_S
MYOB Staff

Hi HethBennett 

 

Thanks for your post. Could you please attach a copy of the diagnostic log?

 

How to get to it:
1. Open your Start Menu
2. Type: %localappdata%
3. Open the %localappdata% folder:
temp.png
4. Open the MYOB Folder.
5. Open the AccountRight Folder.
6. Open the Version folder AccountRight 2021.1 or later versions will show as Current.
7. Open the Diagnostics Folder.

 

The Diagnostic Log file would look like: Huxley.Application_xxxx.log file to your Desktop to get to it easier.
 
You can use the Choose file button at the bottom of the editor when writing on the Forum to add files to your post.

  • Yanike_S's avatar
    Yanike_S
    MYOB Staff
    3 years ago

    Hi HethBennett 

     

    Thanks for that. Just to check are you using version 2021.1? For newer versions, please open the Current folder for the diagnostic log. 

      • Yanike_S's avatar
        Yanike_S
        MYOB Staff
        3 years ago

        Hi HethBennett 

         

        Thanks for this. This log doesn't seem to be related to the error you are getting. If you could delete this log in the folder and recreate the error (try saving the recurring transaction) and please upload the new diagnostic log.

         

        Could you also tell me the last 4 digits of your serial number and the company file ID (Help>>About AccountRight)?

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