I had a double payment of an invoice which gave us a credit for a customer.
This was applied to new invoice but only the amount of the invoice not the full amount of the credit.
To correct this I deleted the applied credit to redo the full amount of the credit & now I have a transfer from deposits which I cannot delete. Sales Journal.
How can I delete this transfer from deposit correctly
Hi 45-ace,
Appreciate for sharing the details! That can be a bit tricky since you can’t delete the transfer from the deposit. In the future, make sure to convert the sales order into an invoice first before recording the payment.
To help you resolve this, please check this help page Customer Deposits then navigate for the section called "If the sales order HAS been converted to an invoice." This should guide you on what to do next.
I hope this helps!
Regards,
Earl
