Hi MichaelaJohnson,
Our Help Article, Wrong ETP values in STP reports, has detailed information on this issue.
If the above help article doesn't resolve your issue and If your employee's Summary of Payment Report is correct, but the verification report is not, you can finalise the employee and submit it to the ATO. This is being investigated by our teams, please also send me the below information via private message so that I can pass on your details to the team who are working on this to get resolved:
I am having the same issue nothing is balancing to the STP veriffcation report. Looks like changin to STP2 mid stream has not brought all the figires into STP2
Hi Everyone,
If the Help Article, Wrong ETP values in STP reports, doesn't resolve your issue and If your employee's Summary of Payment Report is correct, but the verification report is not, you can finalise the employee and submit it to the ATO. This is being investigated by our teams, please also send me the below information via private message so that I can pass on your details to the team who are working on this to get resolved:
However, If you have moved to STP Phase 2, terminated employees need to be made active and their termination dates removed prior to moving. If this wasn't done they won't be reported in Phase 2.
To fix the terminated employees you will need to make them active and remove their termination dates. Then send an update event or $0 pay with payment date as 30 June for all employees not reporting correctly. Wait until that report has been accepted and then recheck the YTD verification report.
Once the terminated employees are reporting correctly you can re-enter their termination dates and make them inactive.
Please let me know how you go.
Hi Melisa,
i have moved to stp phase 2 and have tried all of what is suggested to fix the problem, It has not worked so i am going to finalise my employees so that i can do the pays tonight. As we are a Hotel nearly all of our employees are casual so there were not termination payments (all i did was made these employees inactive), yes i have reactivated them and run a $0 payroll dated 30th june, like i said it has not worked.
I would like it if someone could contact me from myob when there is a way to fix this problem please, as obviously i am going to have to let these ex-emploees know what is going on.
Thanks
In my case it appears that June 2022 pays although it says accepted by ATO have not gone to EOFYfinalisation. Had to hang up after ringing MYOB on hol;d for over 1/2 hour !!
Yeah, I spoke to someone on the online chat. They gave me a few different things to try, which didn't work and they said they don't know what the issue is. They said the turnaround time for someone from MYOB tech team to call me would be up to 5 days. :(
My payroll activity summary report agree with individuals total and totals at soon as I go into EOY finalisation but when I click to download PDF report this has totally diffferent amounts. I have no ETPs. My terminated employees values are more than difference.
????
I have just deleted all of my employees termination dates, processed a NIL payrun for the terminated employees and then re-entered the termination dates. My reports then balanced. This worked for me and I had 22 employees to do. Just make note of your termination dates. I hope this helps.
Yes this worked for me too. Although being in Hospitality and high staff turnover its a long process - I had 45 staff to "un terminate" then do zero pay for everyone but in the end it worked out. Now I have to terminate them all again.
I have just discovered that the amount I am out is the wages amount of two terminated employees before I changed over to phase 2. I have made them active again but it hasnt fixed the issue.
Same issue.
when will you have this resolved?
Hi Melisa
I'm having the below issue - Employee Summary of Payment Report is correct but the Verification Report is not. I have a negative value in the gross payments for the employee so thinking this could be causing the issue. Their total is not negative as there was unused leave paid out.
Thanks
Julia
I have the sames issues. Reports dont match and i have negative leave when it was paid out.
Can I please get notified when this is fixed? I am trying everything that I can to get it fixed on my end but not having much success.
I am also having the same problem, it is very frustrating, as it is only 2 employees that were terminated that don't match the others are fine.
It would be good to know sooner rather than later what needs to be done.
Thanks
Jill
I've tried to private message you but the option isn't available.
I've found that anyone terminated in MYOB but not in STP seems to be OK but if they are terminated in both then they are incorrect. I've got 450+ people to go through.
I am also having the same problem?
Hi JowatUniv,
Please Start a new post with detailed information in regards to the issue you're having so one of our moderators can take a look into it for you.
Our Community Forum post Incorrect ETP Values - EOFY Finalisation 2022 also has information and instructions on how to resolve ETP issues you're having depending on this scenario.
hi
i am having the same issue, i checked all my reports they all matched to EOFY reports and payroll reports
then i updated to STP2, then i entered employees that have been terminated for the year, and then went to finalise EOFY and all the numbers now did not match.
I am not completing work around.....how can this be deleted or reversed.
Hi RB4,
Have you gone through our Community Forum post Incorrect ETP Values - EOFY Finalisation 2022 ? This has detailed information and instructions on how to resolve these issues depending on your scenario.
If you're still having troubles please Start a new post with more information and screenshots so one of our moderators can take a look into it further.
Hi Melisa,
I rang support twice now and ive lodged a case, which i was meant to get a call back in 72hrs. This hasnt happened. Ive send all my screen shots and requested documents to PSS support email i was given. Still no repsonse.
The ETP has nothing to do with why this is happening. Our employees are not entitled to any ETP so they are just purely made inactive and term dates entered.
This really shouldnt be happening at this very stressful time of th year. Everyone is having the same issue with no response or workable solution.
If someone can please call me back asap that would be appriciated.
Thank you
I agree this has nothing to do with ETP. We don't have any of those payment types either.
I updated to STP phase 2 prior to finalising 30 June 2022 (stupidly).
The issue is what is being gathered on the STP Verification Report and it is not to do with ETP. All employees are correct we have run an update event for everyone and still it doesn't agree.
We are a Hospitality business with multiple payroll categories so it is very difficult trying to locate the large variance.
PAYG and Super are correct, the screen is correct it is just Gross Wages on the STP verification report that is short at least $300,000 odd K.
Can you please fix this MYOB it is taking hours!!!!
