Hi Michaela,
I am also having the same issue.
Would you mind letting me know if your query gets reolved?
nreevo@yahoo.com.au
Hi there. Im currently waiting for a call from a specialist Payroll person. I lodged a case this morning and had to email them screen shots.
They acknowledged there is an issue and it is with the developers to resolve. But i urged a callback as this issue is time senstive. One solution was to re-active terminated employees and try that. But i have over 50+ employees to re-activate and that would be very time consuming.... So i will await a call within 72 hours and hopefully get a better outcome.
I only had 4 to reactivate. 3 came up on the YTD verification as zero,1 showed up a figure from 1 category. Fortunatley it was the only time this category had been used so was easy to identify. With this and reading your post I knew I was finally on the right track. It's been like looking for a needle in a haystack. If MYOB were invetigating the issue, why not advise users of the potential glitch?
I am going to give this a try. I have about 20 employees, but will give it a go. Very frustrating.
Did you get a responce. I have the same issue and tried a zero payrun for each staff member and that caused more problems. Now almost all the gross payments are shopswing zero.
No Not yet
I suspect this is a MYOB programming error.
For example you can run a number of different reports and they will all have different figures.
For Example run cards transactions [accrual] for affected employees and you will see that every entry is a credit-even if it was a reversed pay!!!.
MYOB should be able to fix this easily
Regards
