Hi MichaelaJohnson,
Our Help Article, Wrong ETP values in STP reports, has detailed information on this issue.
If the above help article doesn't resolve your issue and If your employee's Summary of Payment Report is correct, but the verification report is not, you can finalise the employee and submit it to the ATO. This is being investigated by our teams, please also send me the below information via private message so that I can pass on your details to the team who are working on this to get resolved:
I am having the same issue nothing is balancing to the STP veriffcation report. Looks like changin to STP2 mid stream has not brought all the figires into STP2
Hi Everyone,
If the Help Article, Wrong ETP values in STP reports, doesn't resolve your issue and If your employee's Summary of Payment Report is correct, but the verification report is not, you can finalise the employee and submit it to the ATO. This is being investigated by our teams, please also send me the below information via private message so that I can pass on your details to the team who are working on this to get resolved:
However, If you have moved to STP Phase 2, terminated employees need to be made active and their termination dates removed prior to moving. If this wasn't done they won't be reported in Phase 2.
To fix the terminated employees you will need to make them active and remove their termination dates. Then send an update event or $0 pay with payment date as 30 June for all employees not reporting correctly. Wait until that report has been accepted and then recheck the YTD verification report.
Once the terminated employees are reporting correctly you can re-enter their termination dates and make them inactive.
Please let me know how you go.
Hi Melisa,
i have moved to stp phase 2 and have tried all of what is suggested to fix the problem, It has not worked so i am going to finalise my employees so that i can do the pays tonight. As we are a Hotel nearly all of our employees are casual so there were not termination payments (all i did was made these employees inactive), yes i have reactivated them and run a $0 payroll dated 30th june, like i said it has not worked.
I would like it if someone could contact me from myob when there is a way to fix this problem please, as obviously i am going to have to let these ex-emploees know what is going on.
Thanks
My issue is slightly different in that I had 2 casual employees marked as inactive under STP1 and we moved to STP2 midstraem so now their firures are missing from the Finalsisation report. I have marked them as active and have tried to do a zero payroll run but as its now 1st July its coming up with error messages and will not allow me to submit - So frustrating. Have even tried to print Payment summaries but this isnt working either
hi, have you solved yours yet, i am in same boat?
Hi Everyone,
We have created a Community Forum post Incorrect ETP Values - EOFY Finalisation 2022 with detailed information on ETP the current reporting issues.
If you have a different issue please Start a new post with detailed information so we can help get it resolved for you.
In my case it appears that June 2022 pays although it says accepted by ATO have not gone to EOFYfinalisation. Had to hang up after ringing MYOB on hol;d for over 1/2 hour !!
Yeah, I spoke to someone on the online chat. They gave me a few different things to try, which didn't work and they said they don't know what the issue is. They said the turnaround time for someone from MYOB tech team to call me would be up to 5 days. :(
Hi godfrey1992
I was on hold about 45 min, had to hang up.
JulesRT - I tried to terminate only in Myob, it didn't help. Then only in STP - it didn't help, in both - it didn't help. We use two payroll systems, the other system - no problems at all, all reports are matching. There is something wrong with the updates in the YTD verification report in Myob only.
