Forum Discussion

MichaelaJohnson's avatar
MichaelaJohnson
Experienced User
3 years ago

Accountright - STP Finalisation reports don't match

Hi there,    I can see alot of other users having the same issue, but I wanted to get some kind of answer to why the terminated employees figures are not calculating when trying to match the Payrol...
Melisa_D's avatar
Melisa_D
Former Staff

Hi MichaelaJohnson, 

 

Our Help Article, Wrong ETP values in STP reports, has detailed information on this issue.


If the above help article doesn't resolve your issue and If your employee's Summary of Payment Report is correct, but the verification report is not, you can finalise the employee and submit it to the ATO. This is being investigated by our teams, please also send me the below information via private message so that I can pass on your details to the team who are working on this to get resolved:

  • Serial number
  • Business file name 
  • Employees affected (Names)
  • Payroll year affected
  • Screenshots of the Verification report, Employee Summary of Payment Report & Employment terminations window showing the ETP payments
kptleo's avatar
kptleo
Experienced User
3 years ago

when will you have this resolved?

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