Hi MichaelaJohnson,
Our Help Article, Wrong ETP values in STP reports, has detailed information on this issue.
If the above help article doesn't resolve your issue and If your employee's Summary of Payment Report is correct, but the verification report is not, you can finalise the employee and submit it to the ATO. This is being investigated by our teams, please also send me the below information via private message so that I can pass on your details to the team who are working on this to get resolved:
My payroll activity summary report agree with individuals total and totals at soon as I go into EOY finalisation but when I click to download PDF report this has totally diffferent amounts. I have no ETPs. My terminated employees values are more than difference.
????
I have just deleted all of my employees termination dates, processed a NIL payrun for the terminated employees and then re-entered the termination dates. My reports then balanced. This worked for me and I had 22 employees to do. Just make note of your termination dates. I hope this helps.
Yes this worked for me too. Although being in Hospitality and high staff turnover its a long process - I had 45 staff to "un terminate" then do zero pay for everyone but in the end it worked out. Now I have to terminate them all again.
I tried deleting the terminated, processed a nil run and re-entered the terminated and it didnt work for me :(
Re-activating the terminated employees and running a nil payroll worked for me. Happy.
I have just discovered that the amount I am out is the wages amount of two terminated employees before I changed over to phase 2. I have made them active again but it hasnt fixed the issue.
Same issue.
