Forum Discussion
Hi MichaelaJohnson,
Our Help Article, Wrong ETP values in STP reports, has detailed information on this issue.
If the above help article doesn't resolve your issue and If your employee's Summary of Payment Report is correct, but the verification report is not, you can finalise the employee and submit it to the ATO. This is being investigated by our teams, please also send me the below information via private message so that I can pass on your details to the team who are working on this to get resolved:
- Serial number
- Business file name
- Employees affected (Names)
- Payroll year affected
- Screenshots of the Verification report, Employee Summary of Payment Report & Employment terminations window showing the ETP payments
My payroll activity summary report agree with individuals total and totals at soon as I go into EOY finalisation but when I click to download PDF report this has totally diffferent amounts. I have no ETPs. My terminated employees values are more than difference.
????
- SallyW2 years agoExperienced Cover User
I have just deleted all of my employees termination dates, processed a NIL payrun for the terminated employees and then re-entered the termination dates. My reports then balanced. This worked for me and I had 22 employees to do. Just make note of your termination dates. I hope this helps.
- SueHRococo2 years agoUser
Yes this worked for me too. Although being in Hospitality and high staff turnover its a long process - I had 45 staff to "un terminate" then do zero pay for everyone but in the end it worked out. Now I have to terminate them all again.
- debi90932 years agoUser
I tried deleting the terminated, processed a nil run and re-entered the terminated and it didnt work for me :(
- Mathilda2 years agoTrusted User
Re-activating the terminated employees and running a nil payroll worked for me. Happy.
- discoverybay2 years agoExperienced User
I have just discovered that the amount I am out is the wages amount of two terminated employees before I changed over to phase 2. I have made them active again but it hasnt fixed the issue.
- maunderruth2 years agoTrusted Cover User
Same issue.