I am having the same issue nothing is balancing to the STP veriffcation report. Looks like changin to STP2 mid stream has not brought all the figires into STP2
Hi Everyone,
If the Help Article, Wrong ETP values in STP reports, doesn't resolve your issue and If your employee's Summary of Payment Report is correct, but the verification report is not, you can finalise the employee and submit it to the ATO. This is being investigated by our teams, please also send me the below information via private message so that I can pass on your details to the team who are working on this to get resolved:
However, If you have moved to STP Phase 2, terminated employees need to be made active and their termination dates removed prior to moving. If this wasn't done they won't be reported in Phase 2.
To fix the terminated employees you will need to make them active and remove their termination dates. Then send an update event or $0 pay with payment date as 30 June for all employees not reporting correctly. Wait until that report has been accepted and then recheck the YTD verification report.
Once the terminated employees are reporting correctly you can re-enter their termination dates and make them inactive.
Please let me know how you go.
Hi Melisa,
i have moved to stp phase 2 and have tried all of what is suggested to fix the problem, It has not worked so i am going to finalise my employees so that i can do the pays tonight. As we are a Hotel nearly all of our employees are casual so there were not termination payments (all i did was made these employees inactive), yes i have reactivated them and run a $0 payroll dated 30th june, like i said it has not worked.
I would like it if someone could contact me from myob when there is a way to fix this problem please, as obviously i am going to have to let these ex-emploees know what is going on.
Thanks
My issue is slightly different in that I had 2 casual employees marked as inactive under STP1 and we moved to STP2 midstraem so now their firures are missing from the Finalsisation report. I have marked them as active and have tried to do a zero payroll run but as its now 1st July its coming up with error messages and will not allow me to submit - So frustrating. Have even tried to print Payment summaries but this isnt working either
hi, have you solved yours yet, i am in same boat?
No i did reverse the termination and sent to ATO which has been accepted however when i ran the report again the figures did not alter. I have now re-entered the termination date and sent it to the ATO again. I am waiting to see what happens once that is approved. Fingers crossed it works otherwise i will need to call them (which i did this morning but i gave up after 2.5 hrs on hold)
I am in the same boat. Had 3 employees who were terminated and inactive. Their gross payments were not showing on the YTD Verification Report.
I re-activated them and removed termination date, but being 1 July I cannot do a pay run of zero for 30/06 plus it keeps showing errors to fix their income types when they are correctly assigned in the payroll categories as gross payments. Their tax and super are showing but not their gross. Please help
make sure the tax screen has salary and wages in the drop down
Hi Everyone,
We have created a Community Forum post Incorrect ETP Values - EOFY Finalisation 2022 with detailed information on ETP the current reporting issues.
If you have a different issue please Start a new post with detailed information so we can help get it resolved for you.
I have same issue. Could you please advsie when it will be fixed?
What a mess. So much time wasted on reconciling these reports. Still can't reconcile. AAAh
Hi Everyone,
If you're still having issues with terminated employees, please refer to our Community Forum post Incorrect ETP Values - EOFY Finalisation 2022 which has information and instructions on how to resolve this depending on your scenario.
If you're still having issues after troubleshooting you will need to Start a new post with detailed information on your issue so one of our moderators can take a look into it.
If you're issue is not related to ETP, please Start a new post with information on the issue.
Hi Everyone,
Customers can have situations where the STP Finalisation reports don't match as there are a variety of reasons why this is the case we have decided to close this thread and encourage customers to look at EOFY FAQs and Resources - 2022.
If you still require further assistance then we do recommend starting a new post.
Melisa D I contacted support yesterday and after 2 hours of waiting on hold finally got to speak to someone who then took 45 minutes of continuously putting me on hold only to tell me they would ring me back.
I am not able to send you a private message. Please can you somehow activiate that so I can send you one as I need to send a message as I need to get Duplicate ETP's removed so I can finalise the end of year payroll.
I also tried to send a private message, but wasn't able to.
