Forum Discussion
Hi Everyone,
If the Help Article, Wrong ETP values in STP reports, doesn't resolve your issue and If your employee's Summary of Payment Report is correct, but the verification report is not, you can finalise the employee and submit it to the ATO. This is being investigated by our teams, please also send me the below information via private message so that I can pass on your details to the team who are working on this to get resolved:
- Serial number
- Business file name
- Employees affected (Names)
- Payroll year affected
- Screenshots of the Verification report, Employee Summary of Payment Report & Employment terminations window showing the ETP payments
However, If you have moved to STP Phase 2, terminated employees need to be made active and their termination dates removed prior to moving. If this wasn't done they won't be reported in Phase 2.
To fix the terminated employees you will need to make them active and remove their termination dates. Then send an update event or $0 pay with payment date as 30 June for all employees not reporting correctly. Wait until that report has been accepted and then recheck the YTD verification report.
Once the terminated employees are reporting correctly you can re-enter their termination dates and make them inactive.
Please let me know how you go.
My issue is slightly different in that I had 2 casual employees marked as inactive under STP1 and we moved to STP2 midstraem so now their firures are missing from the Finalsisation report. I have marked them as active and have tried to do a zero payroll run but as its now 1st July its coming up with error messages and will not allow me to submit - So frustrating. Have even tried to print Payment summaries but this isnt working either
- 3 years ago
hi, have you solved yours yet, i am in same boat?
- Lisa13073 years agoContributing User
No i did reverse the termination and sent to ATO which has been accepted however when i ran the report again the figures did not alter. I have now re-entered the termination date and sent it to the ATO again. I am waiting to see what happens once that is approved. Fingers crossed it works otherwise i will need to call them (which i did this morning but i gave up after 2.5 hrs on hold)
- Lisa13073 years agoContributing User
I re-entered the termination date and it has not altered any figures in the year to date. I have no idea how to fix this.
- C21TeamBrocky3 years agoExperienced Cover User
I am in the same boat. Had 3 employees who were terminated and inactive. Their gross payments were not showing on the YTD Verification Report.
I re-activated them and removed termination date, but being 1 July I cannot do a pay run of zero for 30/06 plus it keeps showing errors to fix their income types when they are correctly assigned in the payroll categories as gross payments. Their tax and super are showing but not their gross. Please help
- kptleo3 years agoExperienced User
make sure the tax screen has salary and wages in the drop down
- C21TeamBrocky3 years agoExperienced Cover User
Thank you for your suggestion, you are correct. With the change from STP1 to STP2 I did not select this option on the tax screen for the terminated employees.
Although I cannot update ATO as the option is now no longer available. The verification report still does not include these 3 terminated employees. How can I update the ATO with this change?