Forum Discussion
Hi MichaelaJohnson,
Our Help Article, Wrong ETP values in STP reports, has detailed information on this issue.
If the above help article doesn't resolve your issue and If your employee's Summary of Payment Report is correct, but the verification report is not, you can finalise the employee and submit it to the ATO. This is being investigated by our teams, please also send me the below information via private message so that I can pass on your details to the team who are working on this to get resolved:
- Serial number
- Business file name
- Employees affected (Names)
- Payroll year affected
- Screenshots of the Verification report, Employee Summary of Payment Report & Employment terminations window showing the ETP payments
Hello Melisa,
My Payroll Activity report is correct, but the Verification report is not. I don't have any ETP employees. I wondered if anyone else without employees who have received ETP have had problems balancing?
Assistance would be appreciated.
Regards,
Katrina
- Kerryb3 years agoContributing Cover User
Hi Katrina,
I have the same problem.
I have been on hold to MYOB for over 2 hours now waiting for help.
Did you find a solution to the issue?
Thanks
Kerry
- 3 years ago
I had the same issue, was on hold for over 2 hours then got hung up on.
I then went on the live chat and was told to do a 0 payrun for 30.06.2022 and it worked, my verification report then matched my other reports.
So run a new payrun 30.06.2022 take out all amounts including tax and super for each employee....so 0 amounts.
Then sent that payrun to the ATO...wait for it to be excepted then go into your verification report and all figures should be correct.
I had 3 terminated so had to reinstate them and do the same for them too.
Its been a nighmare to get this info!
Hope it works for you