AccountRight payroll bug
Morning, has anyone experienced an issue with pay runs where new employees show as "Deleted" if the pay run is saved and closed, rather than recorded? Last week was the 2nd time this has happened, on...
Forum Discussion
Hi, BronwynHamster
Thanks for your post.
If you save and close the ongoing pay run, and then changes have been made within payroll during the processing of the pay run, this may trigger the issue. In the meantime, we recommend discarding the saved pay run instead, creating a new one, and continuing to process it until it has been recorded to the ATO.
Please let us know if you require any further assistance with this. We are happy to assist.
Best regards,
Doreen
Hi Doreen, thanks for your comments. However, given MYOB provide the option of save and close (even promote) I believe the option should work bug-free. It is a highly important feature of ARL payroll. Also, your suggestion of simply starting again is not acceptable and time consuming. Especially when you have 40 odd peeps in a pay run. MYOB should address and fix this bug.
Kind regards, Bronwyn
Hi, BronwynHamster
Thanks for your response.
We truly appreciate your time in providing feedback regarding the issue. We will have this relayed to the relevant team so we can further check. Also, we recommend checking the employee card file, and if you are using timesheets, kindly check the timesheet first before processing the pay run.
Please don't hesitate to reach out to us or create a new post if you encounter any issues, and one of the MYOB Moderators will attend to it.
Best regards,
Doreen
H Doreen,
The same issue has reared up again last week. Is there any update on this bug from MYOB?
Cheers, Bronwyn
